As a manager, you have many duties, and employee shift planning can often be time-consuming and stressful. It can feel like a never-ending challenge, from ensuring that your team is available during peak business hours to keeping track of time off requests and overtime. However, by adopting simple techniques and tools, you can simplify the process, increase employee satisfaction, and improve your bottom line.
Set Clear Expectations for Managers and Employees
One of the keys to successful shift planning is having clear expectations for managers and employees. When everyone knows what is expected of them, it smoother the scheduling process and reduces chaos and frustration. Consider clarifying roles and responsibilities, outlining availability expectations, and estimating employee strengths and preferences when designing your shift plans. According to a survey by Society for Human Resource Management, 74% of employees felt that clear communication from their employer improved their job satisfaction.
Establish Standard Operating Hours
Establishing standard operating hours (SOHs) is critical in effective shift planning. Knowing your company's hours of operation allows you to structure employee shifts accordingly, ensuring that you have the right people in place when customers need them most. SOHs also provide a foundation for other vital attributes, such as break times and overtime policies. When employees know exactly when their shifts start and finish, it removes some guesswork associated with scheduling and improves overall job satisfaction. A study by the International Journal of Contemporary Hospitality Management found that having consistent operating hours increased customer satisfaction by 12%.
Automated Time Tracking
Automated time tracking can simplify the process of keeping track of employee attendance. Allowing employees to clock in and out quickly eliminates manual paperwork and lessens the risk of errors and inaccuracies. In addition, this information is instantly revised in attendance records, making it easy for supervisors to review hours worked and quickly assess staffing levels. According to a report by the American Payroll Association, automated time tracking can reduce timekeeping errors by up to 90%.